Privacy Policy for Metropolis Dog Taxi

Effective Date: 12/23/24

At Metropolis Dog Taxi, we value and respect the privacy of our customers and users. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use our services, or interact with us in any other way. By using our website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect two types of information: Personal Information and Non-Personal Information.

Personal Information

When you book a ride or interact with us directly, we may collect personal details such as:

  • Name

  • Email address

  • Phone number

  • Address (for pick-up and drop-off)

  • Payment information (processed securely via third-party payment processors)

  • Pet details (dog’s name, breed, medical conditions, special requests)

Non-Personal Information

We may also collect information about how you use our website, such as:

  • Browser type and version

  • IP address

  • Pages visited on the website

  • Time spent on the website

  • Referring website or search engine

  • Device type (computer, mobile, tablet)

This data helps us improve our website, tailor content, and enhance the user experience.

2. How We Use Your Information

We use your personal and non-personal information to:

  • Provide Services: To process bookings, handle ride scheduling, and deliver services.

  • Communicate with You: To send confirmations, updates, promotions, or customer service communications related to your bookings.

  • Process Payments: To securely process your payment for our services.

  • Improve Our Services: To analyze usage patterns and improve our website, customer experience, and services.

  • Compliance and Legal: To comply with legal obligations or resolve disputes.

We do not sell, rent, or trade your personal information with third parties.

3. How We Protect Your Information

We take the security of your personal data seriously and implement measures to safeguard it, including:

  • Secure encryption for payment processing

  • Regular security audits to monitor vulnerabilities

  • Limiting access to your data to authorized personnel only

However, please note that no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.

4. Third-Party Services

We may share your information with trusted third-party services for the purposes outlined above. This includes:

  • Payment Processors: To securely process payments (e.g., Stripe, PayPal).

  • Email Marketing Providers: For sending newsletters and promotional materials.

  • Website Analytics: To track website usage and improve user experience (e.g., Google Analytics).

These third parties are obligated to keep your information confidential and secure. We do not control how these third parties handle your data, so we encourage you to review their privacy policies as well.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like web beacons and analytics scripts) to enhance your experience on our website. Cookies are small files stored on your device that help us remember your preferences and improve our services.

You can control or disable cookies through your browser settings. However, disabling cookies may affect the functionality of certain parts of our website.

6. Your Data Protection Rights

Depending on where you live, you may have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.

  • Right to Rectification: You can ask us to correct any inaccurate or incomplete data.

  • Right to Erasure: You can request the deletion of your personal data, subject to certain exceptions (e.g., if we need to retain it for legal reasons).

  • Right to Restrict Processing: You can ask us to restrict the processing of your data in certain circumstances.

  • Right to Object: You can object to the processing of your data for marketing purposes.

  • Right to Data Portability: You can request your data in a format that can be transferred to another service.

To exercise any of these rights, please contact us at [Insert Contact Information].

7. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information from our records.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised "Effective Date." We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Metropolis Dog Taxi
Email: info@metropolisdogtaxi.com
Phone: (303) 519-6902
Address: 17027 Bennett Dr, Parker Colorado, 80134